Terms of Service

Last Updated: 29 June 2026

1. Acceptance of Terms

By accessing and using the KithHR platform, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services.

2. Service Provision

KithHR provides a workforce management platform. You are responsible for obtaining access to the Service and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees. As part of this Service, KithHR offers geofenced site check-ins and kiosk PIN/photo/signature identity verifications. Location checks are performed only during active clock-in/out events via the web application or authorized kiosk; background location tracking is never performed. Kiosk identity verification data (photos and signatures) is processed locally on the client device or stored strictly as secure transactional confirmation records for the employer. No raw photos, facial recognition data, or biometric templates are stored or processed on KithHR's cloud servers, in strict compliance with UK GDPR and ICO biometric standards.

3. User Accounts

You must provide accurate and complete information when creating your account. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

4. Subscription Plans, Usage Limits & Billing

KithHR provides different subscription tiers. By choosing a plan, you agree to its specific usage limits, pricing, and billing terms:

  • Essential (Free): Billed at £0.00. This plan is limited to 10 active employee seats and includes standard timekeeping features. If you need to add an 11th employee, you must upgrade to a Pro plan.
  • Pro (Paid): Billed at £3.49 per employee seat per month on the Monthly cycle, or £2.99 per employee seat per month on the Yearly cycle (billed annually as £35.88 per seat per year). Yearly billing represents a **14% saving** compared to monthly billing. This plan allows up to 500 employee seats and unlocks premium features such as geofencing, custom exports, and AI reporting.
  • Pro 14-Day Free Trial: New accounts receive a 14-day free trial of Pro features. If the team size at trial expiration is 10 or fewer, the account automatically transitions to the Essential Free tier with no charge. If the team size is greater than 10, kiosk activity and data entry will be suspended until a Pro subscription is activated or the team size is reduced to 10 or fewer.
  • Billing Adjustments: Upgrades (adding employee seats or switching from monthly to yearly) will charge a prorated amount immediately for the remaining duration of the current billing cycle. Downgrades (reducing seats or switching to the Free tier) take effect at the end of the current billing cycle.
  • No Refunds: All payments are non-refundable. There are no refunds or credits for partially used billing periods or seat reductions.

We reserve the right to modify these limits or subscription features at any time, with reasonable notice provided to active customers.

5. Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of KithHR and its licensors.

6. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7. Limitation of Liability

In no event shall KithHR, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of England & Wales, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

9. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Contact Us

If you have any questions about these Terms, please contact us at info@kithhr.co.uk.